How to Dial in the People and Processes in Every Department to Help Transform Your Customers’ Experience By Valerie Ziebron, VRZ Consulting After a kiss goodbye, my husband said: “Good luck at the dealership” as I walked out the door. Those words rang in my head. How often do people feel the need for “luck” […]
Author: Valerie Ziebron
Why YOU should be a Marine Technician!
By Valerie Ziebron, VRZ ConsultingAmericans have more toys than ever but fewer people to keep those toys running. One of the most coveted resources of the boating industry is the marine technician, whose job it is to keep boats running and on the water. And as the technicians the industry employs today continue to age, […]
