CSI Follow-Up Benefit
Any business that cares at all about the voice of the customer understands the importance of customer follow-up. This MRAA Rewards Program Package, administered by Customer Service Intelligence, Inc., offers you an outstanding opportunity to connect with your customers after they have done business with you.
Receive this benefit by joining MRAA at mraa.com/join-mraa. Learn more about MRAA Membership by contacting Membership Manager, Sherri Cuvala at firstname.lastname@example.org. Already a member? Login to sign up for the Customer Service Intelligence Member Benefit.
CSI FULL REPORTS:
- Get an intimate look at how your staff conducted business and whether they met your customers’ expectations.
- Experience the power of a 3rd Party Objectivity.
- Use this insight to improve on your systems and processes, and make your business stronger than ever!
- CUSTOMER REPORT CARD
- All Customer comments, complaints, urgent requests will be flagged as HOT SHEET! Exemplary comments made by customer will be flagged as WOW!
- CUSTOMER SATISFACTION INDEX REPORT
- Tally of answers and graph of overall CSI ratings.
- INDUSTRY COMPARISON REPORT
- Compare your scores against the Marine Industry.
- EMPLOYEE PERFORMANCE REPORT
- Track your employee’s performance.
- WOW SUMMARY REPORT
- A monthly compilation of all of the praise you or your staff members received during our conversations with your customers. Specific employees or specific processes that your customer mentioned by name will be tallied here for your review – to help praise your staff members and give a boost to company culture/morale.
- NET PROMOTER SCORE (NPS)
- Pinpoint your PROMOTORS and DETRACTORS at a glance.
- SUGGESTION SUMMARY
- Summary and graph of suggestions categorized into 12 areas for easy reference
- MULTI-CHOICE SUMMARY
- Learn what advertising campaigns are driving customers to your dealership.
- NON-CONTACT REPORT
- Tally of months activity and reason for customers unavailability.
CSI MRAA Rewards Program offers members to “Take a Test-Drive of our CSI services”.
From More information on CSI, visit www.tellcsi.com or call 800.835.5272 (800.TELLCSI)