Thought Starters to Improve Your Repair Event Cycle Times

If you’ve been paying attention to all of the resources MRAA and our partners have made available to you to help you reduce your Repair Event Cycle Times, you should know by now that it’s not JUST about the RECT metric. This entire conversation revolves around the idea that running a more efficient and more effective service department will not only reduce the time that your customers are off the water and therefore increase the quality of their customer experience, but it will also drive greater revenues, profits and CSI scores at the same time.

If you’re ready to jump in, use these thought starters, compiled for Valerie Ziebron’s Dealer Week course on Reducing Repair Cycle Times, as exercises to get your team thinking about ways in which it could get customers back on the water more quickly.