Reducing repair event cycle time (RECT) is a mandatory service data point to track at your dealership, because the more efficient your service department is, the quicker you can get your customers back on the water and doing what makes them happy – boating! That’s why we picked the brain of Lauren Woodard-Splatt, Owner of Woodard Marine, an MRAA Certified Dealer, to find out how her dealership reduced RECT and received a RECT Efficiency Award from Lightspeed. Lauren shares tips and tactics that helped her store and could help you not only go paperless and install better processes, but also build a better service team and improve customer experience.