Throughout the 40 years of MRAA’s Annual Conference, the MRAA booth has been known by many names — MRAA Info Center, MRAA Rewards Pavilion, etc. — but no matter the name, MRAA’s team has always stood ready to support our dealers — at the conference or otherwise.
Where RECT Breaks Down and Why Service Visibility Matters
Your repair event cycle time (RECT) rarely stretches because of one major delay. More commonly, it expands when smaller issues build across the service process. These often arise in the
