In 1989, MRAA celebrated its 8th Annual National Conference, with a look ahead to the 1990s, a decade that we called the “Decade of the Dealer.” MRAA President Phil Keeter was quoted in this article as saying, “The retail marine dealer is the linchpin of the industry.” Today, we just consider every decade as the Decade of the Dealer!
Where RECT Breaks Down and Why Service Visibility Matters
Your repair event cycle time (RECT) rarely stretches because of one major delay. More commonly, it expands when smaller issues build across the service process. These often arise in the
