Now in its 75th year and fourth generation of management, Strong’s Marine has long been the home of Super Service, and it’s not uncommon to hear President Jeff Strong speak on the importance of “client delight.”
So it comes as no surprise, then, to note that when the topic of Repair Event Cycle Times surfaced around in the marine industry in the early 2020s, Jeff and his team sat down for a conversation on what they could do to address the issue.
The result of this conversation generated nearly a dozen ideas for Strong’s and its manufacturer partners to consider in getting boaters serviced and quickly back on the water.
Check out this list here, and then entertain a similar conversation in your dealership. Not sure where to begin?
Here are some thought starters for you to use.