This week at IBEX, MRAA President Matt Gruhn had the opportunity to sit down with Soundings Trade Only Editor Bill Sisson for a quick interview on the state of the industry. Check out the video here.
Where RECT Breaks Down and Why Service Visibility Matters
Your repair event cycle time (RECT) rarely stretches because of one major delay. More commonly, it expands when smaller issues build across the service process. These often arise in the
