• Industry survey – Your feedback will help to uncover unexpected and effective service items that influence RECT
We have heard it before. We will hear it again. Repair Event Cycle Time is the most important KPI to influence customer satisfaction.
Boaters only have so many days to get out on their boat. Wind, Waves, Weather, Work and Winter all get in the way. One sure way to crush satisfaction is to add Waiting as the sixth “W” impacting a boat owner’s time on the water.
The MRAA and IDS have teamed up to build an industry survey to get behind-the-scenes in service departments and find the unexpected and highly effective items that influence RECT.
The MRAA’s “Service Management Special Report” has some hugely supportive data and insights on how to reduce the number of days that a boat is stuck in your service department. You can look at those here.
Like you, we want to go even deeper, and getting your feedback will help us get there! We urge you to take the attached survey as we work toward providing new-and-unique approaches to controlling and reducing your RECT.
IDS is an MRAA Education Champion. Learn how to partner with the MRAA.
