A special MRAA Q&A session with Eric Smith of Colorado Boat Center reveals a strategy used by the dealership that included one-week, on-the-job working, wrenching interviews to hire three marine technicians from outside its region to solve its workforce issues within its service department. This key decision helped the dealership troubleshoot and expose staffing issues —while fortifying its service team — helping it to maintain its objectives during the journey on the pathway to more success.