Become Certified in Service Management - Leading Teams, Driving Results
Designed to strengthen your leadership and equip you to elevate your service department and marine business to higher levels of performance.
The Impact of Service Management: Your Role, Your Results
Service Managers are key to a dealership’s success, shaping positive customer experiences and fostering long-term trust.
Your ability to successfully manage the shop’s performance is critical to customer loyalty, employee retention, and the dealership’s stability and health. Service Management Certification was built for you in partnership between the Marine Retailers Association of the Americas (MRAA) and the American Boat & Yacht Council (ABYC). It is designed to help you improve as a leader and arm you with the knowledge, skills and tools to guide your service department and your entire marine business to higher levels of performance.
What You'll Gain from this Certification
Master essential skills to drive results and elevate your dealership's performance.
Achieve Peak Team Performance
Empower your staff with clear direction, accountability frameworks, and a culture of continuous improvement.
Drive Operational Excellence
Implement proven systems to enhance scheduling, workflow management, and overall service efficiency.
Lead with Confidence
Develop leadership strategies that inspire trust, improve communication, and boost morale across your team.
Build a Stronger Bottom Line
Learn how to manage budgets, optimize shop capacity, and make data-driven decisions that increase profitability.
Strengthen Customer Trust
Cultivate a service experience that fosters long-term customer relationships and solidifies your dealership’s reputation.
How The Program Works
Designed for flexibility, the Service Management Certification program fits into your busy schedule and helps you implement real-world improvements.
The Service Management Certification program runs for 90 days. It is structured into easy-to-follow modules, offering the flexibility to learn at your own pace while providing key takeaways that you can immediately apply in your service department as you progress through the program.
Step 1
Receive 90 days of access to 11 online training courses, designed with your busy schedule in mind.
Step 2
Complete the training at your own pace and set aside time to review your study guide.
Step 3
Once the training is completed, you’ll have 30 days to schedule and take the proctored certification exam.
Step 4
Apply your new skills to improve your service department’s performance and drive customer satisfaction.
Take the Next Step in Your Career
Fill in your details to connect with MRAA and earn your Service Management Certification to make a tangible difference in your dealership's success.
Frequently Asked Questions
Got questions? We've got answers.
How long does it take to complete the Service Management Certification program?
The program runs for 90 days, but most can complete it is less because of the flexibility in schedule and training tools to complete the course on your own time.
Is the exam included in the course?
Yes, the certification exam is proctored to ensure fairness and professionalism. You will have 30 days upon completion of the training courses to prepare and complete the exam.
What support will I have during the course?
You’ll have access to an online toolbox, additional resources, and expert guidance throughout the program.
