Being a member of the MRAA offers a wide variety of educational opportunity. But with roughly 100 courses in the online learning system, where do you start? How about the top four most viewed courses on MRAATraining.com?”
- Make Customer Service Your Competitive Advantage, with Theresa Syer
If you think you’re getting by viewing customer interactions as another transactional part of your dealership, you won’t succeed. Theresa displays her passion for incorporating “The Human Factor” into every aspect of the customer experience and once you hear why, we think you’ll relate and feel inspired to do just that.
- A is for Attitude, with Sam Dantzler
This course is not your typical “Ra ra go team” presentation. Sam takes a deep dive into the very science behind what happens around you when you simply come to work in a good mood. Our team took this one together for #TrainingDayWithMRAA, and our words were… “Mind, blown.” - The Key to a Killer Sales Process, with Sam Dantzler
How do you motivate your sales employees? This is a crucial piece of the puzzle. Sam walks us through why this piece is so important and gives advice on how to implement great sales processes into your dealership.
- The Rules of Engagement, with David Martin
Harvard proves that a customer goes through a certain process before making a big purchase. We all know this. We also know that sales teams should also follow a process. David Martin proves that there are 8 steps to getting the write-up and in turn, making that sale.
