The relationship among dealers, manufacturers and customers is more critical than ever. By Matt Gruhn, MRAA President In 2018, an eye-opening report surfaced about the health of the marine industry. It revealed the attrition rates of first-time boat buyers. Close to 40% were selling their boats and leaving boating within the first five years of […]
Day: November 21, 2024
Don’t Split Up the Team
How the strength of the dealer-manufacturer relationship drives customer loyalty. By Matt Gruhn, MRAA President “Don’t split up the team,” Christina Fliakos said. Nearly 50 dealers and manufacturers paused their conversations and turned to Fliakos, who is Senior Manager of Parts and Service Processes at Brunswick Corp.’s Service Center of Excellence. They had been buzzing […]
Beer vs. Boats
In the game of trying to stabilize inventory, there really is no difference. By Matt Gruhn, MRAA President Have you ever played The Beer Game? No, I’m not talking about a frat-house game. I’m talking about The Beer Game as chronicled in the book The Fifth Discipline. The book shares the story of three businesses — a […]
Dealer Week Comfort Spot Returns: Priority One Relaxation Station
MINNEAPOLIS, Nov. 21 – The Marine Retailers Association of the Americas announces the return of the popular Relaxation Station, presented by Priority One Financial Services, to the Dealer Week Conference & Expo, Dec. 8-11, in Orlando, Florida. After last year’s sell-out experience at boating’s only event focused on dealer growth, MRAA Partner Member and Dealer […]
