We were classified into the “non-essential” category, by the State of Idaho. So we met just after the state shut everything down, to discuss options for our employees. Our leadership team came to the decision that the “right thing to do” was to retain our team and have them be paid for the two weeks […]

When we operate out of our normal businesses, dedicated staff typically receive all inbound calls. We train them how to transfer calls, how to answer customer questions and how we represent our brand over the phone.