There are a million different ways to run a business, most of which have been attempted by a small business owner like yourself. MRAA membership offers a valuable benefit – collective experience. We provide a list of resources compiled by dealers and suppliers for your use. Share your ideas to help others run their business better.

How to Dial in the People and Processes in Every Department to Help Transform Your Customers’ Experience

Poor communication is hurting dealerships in customer loyalty and profitability, as customers frequently complain about a lack of communication in service. The issue stems from either employee deficiencies or a lack of business processes to ensure proper follow-through. To enhance customer trust and improve dealership performance, honest and proactive communication at every customer touchpoint is necessary.

Mini-Guide to Peak Season Readiness

When customers start rolling into your parking lot or pulling up to your dock, you want to provide the best experience possible right out of the gate, whether you are making a first impression on a prospective buyer or welcoming an old friend to a new boating season.

Get prepared with a free mini-guide (less than 20 minute read) that outlines the 5 key things your dealership needs going into spring.

FTC Identity Theft Prevention Rule

The Federal Trade Commission’s (FTC’s) “Red Flags” Rule is specifically meant to prevent identify theft from occurring. The rule requires auto dealers, and others, to establish and maintain a written Identity Theft Prevention Program (ITPP) that is designed to detect, prevent and mitigate identity theft. 

Red Flags of Risky Business

Regulations require a dealership to not only be a good citizen, but to be a cop as well. There’s no two ways about it, if red flags are detected during a transaction, certain proactive steps are required that will create extra work and slow down the deal process. 

Online Privacy Policy

All retailers who do business through their website must have a published privacy policy on the site. Bellavia Blatt PC has developed the template for your use. Simply add your dealership’s name where indicated on the form and post the text under the words Privacy Policy on your website.

Write Your Business Plan

Writing and following a business plan is crucial for success in your business. A plan is needed by banks to provide loans, employees to understand success strategies, and by you to track profitability. The U.S. Small Business Administration offers an interactive, eight-step business planning tool that can be accessed through this link. Save your work and return to it later, but prioritize creating a plan to benefit your business.

Sample Document & Record Retention Schedule

Every business should know its requirement for retaining documentation relating to all of its business dealings. To assist the members along these lines, the MRAA worked with Bellavia Blatt PC, to create an all-encompassing schedule that outlines how long you should retain individual documents.

15 Actionable Fundamentals of Data Protection

In today’s world, every dealership is at risk of having its cyber security violated. To help you protect your company and your data, we asked security expert Robert Siciliano to share these 15 tips. He shared them in association with an MRAA “Ask the Expert” Webinar.

Ask The Expert Webinar

This resource is an extension of Robert Siciliano’s How to Keep Your Dealership Safe, “Ask the Expert” Webinar.

MRAA Silver & Gold Members Only:

Not a Silver Member? Become one today!

Crisis & Emergency Management Resources

As a marine business owner or manager, you have probably weathered a lot of unexpected events, from storms, fires and flooding to pandemics, recessions, low water and even health issues experienced by you, your team and your families. You know the benefit of being prepared and having a place to turn for assistance.

ADA Checklist for Existing Facilities – Recreational Boating Facilities

Everyone, including those with disabilities, should have access to recreational boating facilities. Whether it’s an elderly family member, a child, or someone with a disability, all people should be able to enjoy boating. To ensure accessibility for everyone, use this checklist to make necessary modifications to your facility.

Yard Manger = Head Nurse; Yard Manager Planning Checklist

Yard Management Checklists

The yard manager maintains the balance of operations between service, sales, safety, customer care and facilities. Heading into busy season, we need to revisit the processes and role for the yard manager to raise efficiency and proficiency, lower repair event cycle times (RECT) and improve customer satisfaction throughout the dealership. Use these checklists as you prepare your dealership for the approaching peak season.