How to dial in the people and processes in every department to help transform your customers’ experience.
Tag: Dealership Operations
Yard Manager = Head Nurse
In an emergency room at the hospital, every second can count on making sure patient care is at the highest level possible. “The surgeon doesn’t roll in his own patient,” said Jordon Schoolmeester, an MRAA Dealer Week Conference and Expo educator. “He doesn’t administer the anesthetics. He doesn’t stage the scalpels forceps or gauze …” […]