“Just as ripples spread out when a single pebble is dropped into water, the action of individuals can have far-reaching effects.” – the Dalai Llama For me, the iconic and cultural image of Rosie the Riveter surfaces when thinking about strong, courageous women. While World War II was before my time, I remember first learning […]
MINNEAPOLIS, Dec. 1 – The Marine Retailers Association of the Americas (MRAA) announced today that it added two new employees to its Education Team: Senior Education Developer Bernie DeGraw and Education Coordinator Carolyn Howell. “Adding Bernie and Carolyn will help us enhance our educational initiatives and deliver on our mission to fuel dealer success,” […]
MINNEAPOLIS and ANNAPOLIS, Nov. 27 – The Marine Retailers Association of the Americas (MRAA) and the American Boat & Yacht Council (ABYC) have announced the all-new Service Management Certification program, which they partnered to develop. Staff from both organizations will be on hand December 4-7, at MRAA’s Dealer Week in Tampa, to celebrate the launch […]
Because you’re involved in a dealership service department, you know what’s coming. It’s the chaos of spring launch season. And while pulling it off is a heavy lift for even the best-of-the-best service departments, it’s a huge opportunity for your team as well. An opportunity to kick off your customers’ boating season on the right […]
• Customer Experience – A Winning Strategy in a Softening Market By Liz Walz “Competing on price is a loser’s game … Competing on product has also become really difficult.” So writes customer experience expert and Dealer Week 2022 Opening Keynote speaker Dan Gingiss in the introduction to his book, “The Experience Maker.” So how […]
• New podcast aimed at highlighting insights, opportunities and actionable content for the marine industry MINNEAPOLIS, September 13, 2022 — The Marine Retailers Association of the Americas has launched an all-new podcast, titled “The Boat Biz,” focused on delivering insights, discussing opportunities and providing actionable content for the marine industry to act on. The Boat […]
Dealer Week, an annual MRAA Conference for marine businesses, has announced the education lineup for the event that will be held December 5-8 in Austin, Texas.