With Video as the Next Frontier, Now is the Time for You to Get Involved So you want to join the video club, huh? Welcome to the video revolution! For you first timers in the crowd, don’t fret, it eventually gets easier with every video you produce. And for some

The evolution toward digital for the retail market took its largest leap forward yet in 2020, inspired, of course, by the pandemic and subsequent social-distancing requirements. In the boat business, market conditions continue to transform go-to-market strategies, as we enter what, for many, will be the first winter without in-person

Certified Dealers have a variety of opportunities at Dealer Week. From checking off Continuous Certification requirements to a special event, there’s something in store for everyone! Certified Dealers, when you log into the digital conference December 8-11, check these four items off your list to ensure that your time spent

Intent: Assure that you’re properly taking care of the customer before the sale via walk-in, phone-in or internet. Make sure you’re gathering leads, nurturing those leads and turning them into sales. No customer or prospect should be dropped if the process is used properly. There also needs to be follow

In the midst of 2020’s crazy selling season, the marine industry witnessed a direct and inverse relationship between sales growth and dealership customer satisfaction scores. During the third quarter, sales-related CSI fell even further, hampered mostly by low scores for sales person follow-up.   While overall Sales CSI scores dipped by

Many dealers are registering for Dealer Week for the very first time in 2020, thank you, largely to the move to a virtual environment.   In addition to being delivered right onto the device of your choice, the online Dealer Week comes to you at half the normal rate and

  Intent: One of the pillars of Certification is customer service. Certified Dealers need to understand how their CSI numbers are trending alongside their peers carrying the same brands and other dealers in the industry. If the numbers aren’t up to national standards, they need a plan to address and

While dealers across North America scramble to sell boats with little-to-no inventory in stock, manufacturers are scrambling to catch up on production.   At most boat builders, the incoming orders are far exceeding the ability to produce.   At a 100-boat-per-week builder, for example, they are currently receiving 300 new

In 2019, 79 percent of U.S. Americans had a social media profile and that number has only continued to grow since. As a result, everyone from politicians to teenagers use the most popular social media sites daily. Search practically any business on Facebook, Twitter, or Instagram and you will find