Tag: Lightspeed

What is RECT and How to Measure for Best Results

By Rob Grant, Director Manufacturer Solutions, Lightspeed I know what you are thinking … not another industry acronym to have to remember. RECT, or Repair Event Cycle Time, is simply the measure of time that it takes you to repair a customer’s boat, motor, or trailer in your service department. With many parts of the […]

Lightspeed Announces Marine Dealer RECT Excellence Award Winners

• Award recipients honored for timely and exemplary customer service during MRAA Dealer Week Conference and Expo. TAMPA, FLA.  – December 5, 2023 – Lightspeed, a leader in dealer management solutions for the marine industry, announced its Marine Dealership RECT (Repair Event Cycle Time) Excellence Award winners during the Marine Retailers Association’s (MRAA) 2023 Dealer Week […]

MRAA Releases 8 Special-Edition Dealer Week Podcasts

MINNEAPOLIS, March 6, 2023 – The Marine Retailers Association of the Americas (MRAA) has released eight, special-edition The Boat Biz podcasts. Recorded at MRAA’s Dealer Week Conference and Expo in Austin, Texas, the special-edition podcasts feature eight distinct guests — two MRAA Strategic Partners (Boats Group and Lightspeed) and six MRAA Education Champions (Boatline, Elite […]

Why Can’t I Find and Keep Good People?

• 6 Ideas to Help Your Dealership Improve at Employee Retention By Dixie Morrow Hiring people has been on everyone’s mind the past couple of years. Hiring people for a new position is exciting if it means you are growing your business, however replacing employees that you have invested time and money in training can […]

RECT: Today’s No. 1 Customer Experience Metric

Your service department holds the key to a quality customer experience. With the twists and turns of every new season, the needs and demands of boater buyers and owners change. These evolving needs, of course, are brought on by the ever-changing economy, technological advances, product development, consumer sentiment and satisfaction, and experiences found elsewhere in […]