• Industry survey – Your feedback will help to uncover unexpected and effective service items that influence RECT We have heard it before. We will hear it again. Repair Event Cycle Time is the most important KPI to influence customer satisfaction. Boaters only have so many days to get out on their boat. Wind, Waves, […]
Tag: Service efficiency
What is RECT and How to Measure for Best Results
By Rob Grant, Director Manufacturer Solutions, Lightspeed I know what you are thinking … not another industry acronym to have to remember. RECT, or Repair Event Cycle Time, is simply the measure of time that it takes you to repair a customer’s boat, motor, or trailer in your service department. With many parts of the […]
Process Maps Increase Efficiency in Your Service Department
If your service department ran as smoothly as a well-oiled machine, there’s a great chance that you could improve upon your Repair Event Cycle Times and get more boats in and out of your shop while also reducing the stress on your staff and driving greater levels of revenue. The path to getting to that […]
