By Liz Keener, MRAA Certification Manager We all know 2020 will go down as one of the hardest years in our lives, and one of the most challenging, up and down years for our dealerships. Despite all of these positive and negative obstacles, 10 dealers not only persevered through the year, but they also pushed […]
Author: Jerrod Kelley
‘Mondays Suck!’ or ‘I Can’t Believe I Get to do This!’
“Mondays suck!” or “I can’t believe I get to do this!” Which one of those phrases resonates with you today? Attitude is everything in the way you carry yourself, interact with others and in turn, influence others. That’s where this educational opportunity comes in. There’s also an opportunity for those of you who might have […]
Why You Need to Read More Books
How becoming a dedicated monthly bookworm can change your life Within his “How to Thrive on the Other Side of 2020” session at the Marine Retailers Association of the America’s Dealer Week conference and expo last December, speaker and educator John Spence shared with us some critical information about the importance of reading books. Spence, […]
Aspire To Be the Best: Training ‘N’ Tactics To Help Your Dealership Win
The NCAA College Football Playoff National Championship has been decided, as top-ranked Alabama dismantled No. 3 Ohio State 52-24, and in doing so, secured its sixth title in the last dozen years. That’s impressive, to say the least. What’s probably even more inspiring is the team cohesiveness of both the Crimson Tide and the runner-up […]
Survey: How can we support your customer engagement/retention?
Please take 5 minutes and give us your input below for retention survey! Last year brought an influx of newcomers to boating and fishing. And they were welcomed with open arms and excitement, especially while dealing with an ongoing pandemic. However, to ensure their happiness and growth within each form of recreation, it’s imperative […]
Welcome to the Video Club
With Video as the Next Frontier, Now is the Time for You to Get Involved So you want to join the video club, huh? Welcome to the video revolution! For you first timers in the crowd, don’t fret, it eventually gets easier with every video you produce. And for some of you out there, you […]
Dealer Case Study: Be the Resource for New Boaters
Attracting new buyers is essential in the effort to get more people on the water and keep them there. Despite all the economic impacts and health concerns, 2020 seems to be banner year for first-time boat buyers and the new-to-the-marine industry types. We all welcome the growth. And by growth, we’re talking about boat sales, […]
Give Your Service Advisor an Assist for an Improved Customer Experience
Operation: Keep Your Customers Boating has been focused on providing exceptional customer experience to your new boat buyers, so they have a better boating lifestyle, stay in the sport, become loyal customers of your dealership and refer their family and friends to you. And the service department is an integral piece in that equation. Service […]
Help Your Customers by Helping Your Techs
While the sales team has been cranking out boats all spring and summer, we all know your service team is just as important to your business. As the old saying goes, “Sales sells the first boat; service sells the rest.” (And dealers in 2020 Continuous Certification have a great course coming out in October with […]
