Workforce challenges are nothing new to the marine dealer community. If you’re like most dealers, you probably can’t remember a time that “technician shortage” wasn’t part of our regular conversations. The specific challenges that have come to light as part of what the media has coined “The Great Resignation,” however, are new. For dealership managers […]
MRAA Blog
Your Voice and Workforce — Advocating for an Improved Labor Market?
By Chad Tokowicz, MRAA Government Relations Manager and Wendy Mackie, Director of Workforce & Foundation Although you may be consumed by repair cycle times, a lack of inventory, or one of the many other woes of owning a small business, advocacy is integral to creating a strong selling environment and keeping your dealership staffed. While […]
Develop a Culture Prime for Recruiting & Hiring
Imagine your dealership is fully staffed. Not only do you have enough people to do all of the work, but whenever you do have an opening, high-quality applications come flooding in, with the right candidates ready to start right away. Okay, that might be wishful thinking. Especially in 2022. But it shouldn’t be too far […]
Answers to Your Most Common Hiring Questions
As you ramp up your hiring efforts to prepare for the 2022 boating season, here are tips and resources MRAA have developed to help you answer some of the common questions you ask us: How many people do I need to hire and in which roles? With the changes in consumer shopping behavior and expectations, […]
Avoid These 6 Common Recruiting and Hiring Mistakes
Finding qualified candidates to fill your dealership’s open positions isn’t easy … especially right now. The labor shortage — not just in the recreational boating business, but in almost every industry — means that any decent candidate has their pick of jobs to choose from. So, how do you set yourself apart and increase your […]
Building Your Service Process Map
By Bob McCann, MRAA Lead Certification Consultant How this simple task closes the gap between dealership expectations and dealership results As a dealership manager, you know how you expect your employees to operate. You know the steps they should take when a boat arrives for service, as each boat goes through maintenance or repairs, and […]
Process Maps Increase Efficiency in Your Service Department
If your service department ran as smoothly as a well-oiled machine, there’s a great chance that you could improve upon your Repair Event Cycle Times and get more boats in and out of your shop while also reducing the stress on your staff and driving greater levels of revenue. The path to getting to that […]
Share Your Passion and Knowledge; Become a Dealer Ambassador
Imagine if you could share your knowledge of recreational boating and your passion for the industry in a way that ensures your voice is heard. Sometimes it feels like you share your thoughts only to be overlooked. There is a way to share your insights and ensure your educated insights on boating issues are seen […]
Recreational Boating Industry, Outdoor Recreation Partners Kick Off Aquatic Invasive Species Awareness Week
The recreational boating industry and outdoor recreation partners and agencies celebrate the Aquatic Invasive Species Awareness Week, which runs February 28 through March 4, 2022. Aquatic Invasive Species (AIS) are aquatic organisms that invade ecosystems beyond their natural, historic range and whose introduction can cause significant economic and environmental damage to regions. While AIS are […]
Strong’s Marine addresses Repair Event Cycle Times
Now in its 75th year and fourth generation of management, Strong’s Marine has long been the home of Super Service, and it’s not uncommon to hear President Jeff Strong speak on the importance of “client delight.” So it comes as no surprise, then, to note that when the topic of Repair Event Cycle Times surfaced […]
