It’s late July, and while boats may still be selling for you in what appears to be a record-setting season for the industry, we can all see the traditional slowdown coming. And, as we’ve heard, some of you are completely out of boats right now.   So how do you continue to build revenue for […]

In any business, it’s difficult to ascertain just what it is that our customers want and need. In a discretionary income business like boat sales, it’s even more difficult. And when you add in the technology that makes shopping from home a breeze, well, it can feel downright impossible.   There are, however, a few […]

All this talk about the customer experience feels great. We can all nod, smile and agree that the steps we’ve shared over the last few weeks are great tactics for delivering for our customers. But how do you pull it all together in a customer experience strategy?   This is exactly where MRAATraining.com comes into […]

To those of us who have been boating for decades, operation of a boat may come easy, and knowledge of boating etiquette and laws are common knowledge. But the same is not the case for the first-time boat buyers you’ve sold to this year.   In fact, boating can be downright scary and intimidating to […]

Use of videos for promoting products and services has become extremely common. As the world goes digital, it’s clear: Videos sell boats. So, it’s obvious that a boat dealer would also jump on the bandwagon. As a boat dealer your goal should always be to discover new and effective ways of making people aware of […]

Boat dealers are feeling the digital pressure from all sides as the marine industry rapidly evolves under the pressure of the COVID-19 pandemic and most recently the significant influx of new boat buyers that have entered the market. As an industry, we’ve been touting digital marketing for years — since at least the time I […]

In any summer selling season, you feel rushed.   There are leads to nurture, customer questions to answer, trade-ins to evaluate, and deals to finalize. There are boats to prep, parts to order, deliveries to make, and customer-mandated deadlines to launch boats. You don’t even know how it will all get done.   Leads accumulate, […]

There’s lots to celebrate related to industry momentum when it comes to interest, sales and participation in boating and fishing. But there’s also a dark side to this story: the customer experience.   As sales leads have increased in some cases by 300 and 400 percent, and sales continue to hit record levels, the normal […]

We all have what feels like one million things going on at all times, at work, at home. It’s hard to remember everything we need to do. Heck, sometimes I can’t even remember why I opened the refrigerator. That’s why process maps are so important. They keep our business tasks on track, assuring that, if […]

I’ve been telling dealers for years to move their sales conversations to the phone because tone of voice is a big, damn deal. It has a major effect on how prospects perceive you. So, how do sales call scripts fit into that perception? We believe that there are three core elements in effective face-to-face communication, […]