Friday, Oct. 27, the National Atmospheric and Oceanographic Administration Office of Fisheries denied a petition to establish a mandatory 10-knot (11-mph) speed limit, and other vessel-related mitigation measures, to protect the endangered Rice’s whale in the Gulf of Mexico. This decision comes ahead of the highly anticipated Final Agency Action on the Proposed Amendments to […]
MRAA Blog
Redefining Your Approach to Establishing Trust – The Customer Experience Mindset in the Marine Retail Industry
By John Spence, johnspence.com Trust is a complex idea built on multiple pillars, such as honesty, integrity, reliability and competence. In the marine retail context, this translates into transparent pricing, consistent quality and the provision of expert advice. When a customer makes a significant investment, such as buying a yacht, they need more than just […]
A Guide to Fraud Detection & Prevention
As a business owner, you have seen and heard about scams that others have gotten caught up in. These increasingly sophisticated deceptions can create a lot of headaches for your staff and your finances. Your industry peers within the marine and powersports markets are experiencing the same pressures as you. To maintain a healthy business, […]
Gathering to Share Recreational Boating Priorities in Massachusetts
• Recreational Boating Industry Meets with Paul Jahnige, Director of Massachusetts Office of Outdoor Recreation By Chad Tokowicz, MRAA Government Relations Manager Last week members of the recreational boating industry met to welcome Paul Jahnige as the inaugural Director of Massachusetts’s Office of Outdoor Recreation (OREC), making the Bay State the 18th state in the […]
Collaboration, Customer Experience and the Boating Community
A video Q&A with Alan Wendt, Soundings Trade Only, and Matt Gruhn, MRAA President, on the current conditions, dealership concerns and the needs within the marine industry.
Relationship Building: The Key to Success
By Liz Keener, MRAA Certification Manager Time after time we’ve all heard it from great business leaders, inside and outside the marine industry: Relationships are key to success. Just this past week, at a dealer meeting, Robert Oswell of Roswell Marine shared stories about his Employee No. 1 Richard, his mentor Ralph Meloon and others […]
Discover Your Unique Identity to Become a Great(er) Dealership
Last year, 27 MRAA Certified Dealers earned 90% positive responses on their annual Employee Satisfaction Surveys (ESS). They were honored with an MRAA Great Dealership to Work For award live on stage at Dealer Week in Austin, Texas. This year, on Wednesday, Dec. 6, dozens more Certified Dealers will receive this valuable recognition amongst their […]
MRAA Certified Dealership Program Helps Your Business Reach New Heights
• Create a more efficient, effective and resilient dealership that delivers an industry-leading customer experience To properly evaluate your dealership, you need to think like an eagle. According to allaboutvision.com, raptors (birds of prey) have superb vision at a distance, but the eagle is supreme with the ability to see roughly eight times as far […]
Marine Lending Data & Trends
• A Conversation with Jim Coburn, National Marine Lenders Association, about the 43rd Annual Statistical Report By Drew Mick, MRAA Research Specialist As a recreational marine dealer, it’s critical for you to have access to tools and analytics about market data so you can keep your business informed and adaptable. One valuable resource is the […]
4 Ways Succession Planning Helps Boat Dealers Overcome Challenges
By Kendall Rawls, Director of Development, The Rawls Group In the world of owning boat dealerships, marinas or other recreational dealerships, where the tides of business are constantly shifting, succession planning is one of the most critical yet often overlooked strategies for achieving your goals. While many business owners associate succession planning solely with exit […]